EOB Service Desk

What is ONPOINT

ONPOINT is the new corporate service-desk that offers support for our core business systems such as the Enterprise Resource Planning (ERP) system and the Time and Attendance system (Kronos). This web-based system replaces the current reporting method of sending emails requesting support. The system provides end-to-end visibility, which includes email notification on the progress of your support requests.

What are the capabilities of ONPOINT?

End-Users	Fulfillers	Approvers
Create tickets Create tickets on behalf of other Department employees Communicate with Fulfillers via the service portal Track status of open tickets, get real-time notifications of updates Browse articles and other documents	View and work on tickets Create tickets on behalf of other users Get real-time notifications of tickets assigned, updates, etc. Communicate with users via the ticket Publish articles and documents Create and work on change requests Manage assets	View and approve and reject requests View tickets assigned to their group Run and view reports to analyze the group’s service performance

How can I access ONPOINT?

If you have a Commission email address, click here.
If you do not have a Commission email address and would like to register with your personal email address, click here.
If you have previously registered with your personal email address, click here.